In our long relationship with Xicom, we have witnessed a significant expansion in the range of products and services they are capable of supplying. During this same time, we have always enjoyed a high level of professionalism and a customer/solutions focused mentality. Continuity, stability and a professional attitude are what we expect of a development partner, and Xicom delivers on all of these fronts. That is why we rely on them to manage and develop some of our most critical product functionality. We partner with them year after year, and will continue to do so."
Xicom is a treasured partner to us. Its world-class talent, sound knowledge of our products, robust project management methodologies, tools and framework have all been valuable assets to Smart Business Solutions products success. We see this long relationship continuing to grow into a more rewarding partnership over the years. We couldn't be more pleased with Xicom as an out-sourced technical resource for our internet platforms. They provide excellent technical skills backed-up by top-drawer project management.
We have partnered together with Xicom for the last four years, during which time we have successfully managed a large number of projects in the Value Chain function across each of our geographic regions. Xicoms' consultants and client managers have provided flexible, cost-efficient solutions, and importantly share our passion to deliver with quality exceeding our clients' expectations. Xicom has consistently demonstrated technical competency, resourcefulness, commitment and the tenacity to complete the most challenging assignment.
Partnering with Xicom has provided an efficient, flexible, cost-effective solution to meet out IT needs. Their contribution to the Customer Management Process Application has proved invaluable in terms of achieving a faster time-to-market for our products and services. Xicom has clearly demonstrated it's commitment to reliability and quality in providing outsource solutions.
Understanding the needs of customers is the Key to any successful business. Xicom perfectly understands these needs and knows how to translate them into applicable strategies. Xicom BPO specialists are world-class experts in this field and they were more eager than us to get things done! We were assigned with Xicoms' OSG-13 in Enterprise Resource Planning and they were exceptionally reliable and highly efficient.
Xicom has provided a scalable solution that achieves our objectives and enables us to maintain a high level of service to our customers. Avia Dental is a customer-focused company and we wanted a partner who was as dedicated to service as we are. Xicom has demonstrated real ownership and commitment to deliver for our customers and it's this dedication that makes our relationship work and produces winning results.
Excellence is earned and trust is built over time. Over 2-year period, we collaborated with Xicom and we were able to save 45% in our service-related costs, cutting our expenses by up to 2.3 million dollars a year. We have outsourced 80% of our Customer Interaction Services (CIS) to Xicom since 2000. They sure have earned our trust.
Xicoms' creative use of technology solutions is helping us diversify our business model and generate revenue from different sources other than our core services. Their quality-assurance capabilities, excellent internal development processes and around-the-clock support have helped us achieve significant cost savings from our offshore initiative.
Xicom has demonstrated a high degree of flexibility, scalability and service orientation to enable us meet the strategic goals for some of our largest IT initiatives. Their sheer commitment, execution excellence and ability to work with us to envision our overall program, has made a tremendous difference. We believe that Xicom has the advantage of deep domain expertise and provides the industry's best ROI for communication service providers in need of IT services partnerships.